Nations Support - We're here to help!

How do I place an order on the website?

Shop directly from our product pages, place your images to the product, add it to your cart and checkout.

How do I place an order in ROES?

You must download ROES to your desktop before you can place a ROES order. CLICK HERE to see a ROES tutorial.

You can download ROES here.

How do I order package prints in ROES?

  1. To start, click the green ADD FOLDER button to add images.
  2. Click the red SELECT A PRODUCT text to find the paper type you'd like in the drop down menu on the top left.
  3. Select the SHOW PACKAGES AND CLUSTER CONTROLS icon below the preview area, at the bottom left. This icon is diamond shaped with two blue shapes stacked below it.
  4. To build a package, simply drag and drop print templates from the left side to the gray preview space in the center.
  5. Drag your image into the preview area, the image will appear in all your templates previously selected. Adjust or crop your image as needed. You may individually crop by clicking on the blue icon at the bottom corner of each template. Clicking this icon will "unlock" the template from the group - adjust accordingly. Otherwise, all templates can be simultaneously adjusted.
  6. When satisfied with your crop, click the ADD TO CART button. The package you created will remain in the preview area, so you may continue to order or save it to use later. Repeat step 5 to continue ordering from that template package.
  7. To save a package, simply click the green plus sign/heart icon and then name your package. You can then use the FAVORITES button to access this package template for future orders.

Am I able to combine orders?

Web/ Shopping Cart: Orders placed at different times are unable to be combined. Before checkout, the shopping cart will automatically separate the order based on product type/processing times.

ROES Orders: In the case that orders must be placed from separate catalogs, here are the guidelines for combining multiple orders for shipping:

  • The orders must have the same processing time. (For example, one business day for standard prints in the lustre/metallic catalog could not be combined with a three business day photo book).
  • The orders must be placed within the same day, about 3 hours difference maximum. Depending on time of day this time-frame may need to be shorter.
  • Please use the "Special Instructions" tab found on the ROES Order Review screen to let us know to combine your orders and remove shipping charges. These instructions will be reviewed by Customer Service before your order is processed or printed.

Why am I being charged multiple shipping charges?

Depending on the turnaround time and process of your order, shipping charges are applied to each order that must ship separately. When placing an order in web, it will automatically separate your cart based on this.

What file format do you accept?

Your files must be:

  1. .jpg and flattened .tiff files
  2. 300 dpi resolution recommend
  3. 8-bit color depth
  4. sRGB color space
  5. 25 character filename limit

*NO special characters, excluding hyphen (-) and underscore (_)*

Is my file large enough to produce a high quality print?


What do "Backprinting", "Reference" and "Special Instructions" mean at check out?

Backprinting is information printed on the reverse side of a print. While placing your print order, you have the option to add a 25-character maximum line of text on the reverse of the print. In addition to added back printing, the system standard also requires the printing of an order number & sort number on the back of each print. Once an order is placed, we are unable to add or change the back printing.
*Please refrain from using characters other than letters, numbers and special characters. Keep in mind that once an order is placed, we are unable to add this feature to the order or alter the back printing in any way.

*Web-based orders will not print your file name.

Reference is the information used to label your order. This allows you to easily view orders in My Account.

Special Instructions is used for you to give instructions for the lab. (Ex: Please Color Correct my images to be on the warmer side.)