Nations Photo Lab


Frequently Asked Questions

Below are answers to many of the questions you may have regarding Nations Photo Lab's products and services. If you have additional questions not answered below, please call us toll free at 1-888-507-5755 or take advantage of our “Chat Live!” button located in the yellow section to the left.



Section 7:
Ordering Products

Using ROES Easy

GENERAL ORDERS


1. What does it mean when the pop-up box that states “If you change catalogs, your current order will be lost. Do you wish to continue?” when I am trying to order products?

MAC

PC


Although the ROES Easy is a one-click ordering system, it is ultimately run on a platform that cannot mix “catalogs” and/or color adjusted and non-adjusted products. For instance, if you would like to order Prints Color Adjusted by us and Prints Not Color Adjusted by us, you will have to complete two separate orders. Addition Questions? Please call us at 1-888-507-5755 or Click Here to access our live chat.

2. What products can be purchased in the same shopping cart/together?
In reference to the Q&A above, a good rule to remember is anything that is on the same line on the “Products” page of the order interface can be ordered together in the same shopping cart! For example, ALL of the Canvas Products can be ordered together without having to split anything up into separate orders.

3. How do I combine shipping when ordering from different catalogs within ROES?
To combine shipping you will need to insert information into the “Order Review” screen in the section labeled “Special Instructions”.



We ask that you insert verbiage that alerts to your multiple orders and that you request them to be combined. For example- “Order 1 of 4, please combine my shipping cost.” ***IMPORTANT NOTE – Only products with the same turnaround time can be combined for shipment***



PRINT ORDERS


1. What is Luster Finish mean?
It is a type sheen that will be visible on your luster prints, it is in-between glossy and matte. You may also see it spelled lustre on our website and other places, luster and lustre are used interchangeably.

2. What is Metallic Finish mean?
It is a type sheen that will be visible on your metallic prints, it is a finish with a high gloss sheen that gives your images a deep, rich effect.

3. Why does it state Lustre/Luster on your website?
There is no difference between Lustre and Luster, we here at NPL use it interchangeably as “Lustre” is used in the professional photography industry and “Luster” is the correct spelling for the sheen on the paper.

4. What is the difference between Color Corrections and Color Adjustments?
There is no difference between the two, we here at NPL use it interchangeably. They both mean that your images will be professionally fine tuned by one of our trained color technicians.


PRESS PAPER/CARDSTOCK ORDERS


1. What is Pearl Cardstock Paper?
Pearl refers to the type of metallic shimmer that is evident on this particular cardstock.

2. What is Semi-Gloss Cardstock Paper?
Semi-gloss refers to the type of sheen that is in-between glossy and matte and evident on this particular cardstock.

3. What is Linen Cardstock Paper?
Linen refers to the texture and look of the paper used on this particular cardstock.

4. What is Protective UV Coating?
Protective UV Coating is a special material that is adhered to your product that creates a protective barrier and longer lasting.

2. How does a Tri-Fold differ from a Gate-Fold?
The tri-fold panels are all of the same size and fold evenly on top of each other. The gate-fold has two smaller panels that open and close onto a larger panel creating the products aptly named “gate” function.


Gallery Blocks
Shipping Information

$7.50 plus 5% of your SUB-TOTAL (*No need to figure out the calculations, our software will do it for you.) Ground Shipping is the ONLY available shipping method at this time. Due to the weight and bulk of these products, lab pick-up is not an available option; all Gallery Blocks™ MUST be shipped to a location. Turnaround Time refers to the time it takes to physically create the product; it does not refer to the shipping time.

Cancellation Policy
Due to the resources and supplies needed to create this unique product, there is a no cancellation policy in place. We apologize for any inconvenience this may cause. To ensure you are satisfied with your order, a Team Nations “Quality Control Officer” will be inspecting each order and we will contact you with any irregularities.




Cube Decor
Shipping Information

$7.50 plus 5% of your SUB-TOTAL (*No need to figure out the calculations, our software will do it for you.)

Ground Shipping is the ONLY available shipping method at this time.

Due to the weight and bulk of these products, Lab Pick-Up is not an available option; all Cube Décor MUST be shipped to a location.

Turnaround Time refers to the time it takes to physically create the product; it does not refer to the shipping time.

Cancellation Policy
Due to the resources and supplies needed to create this unique product, there is a no cancellation policy in place. We apologize for any inconvenience this may cause. To ensure you are satisfied with your order, a Team Nations “Quality Control Officer” will be inspecting each order and we will contact you with any irregularities.


Metal Prints
Cleaning & Care Instructions

Like other photos, it is best not to expose the metal print to direct sunlight.

It is waterproof and a great way to preserve a photo for generations.

The surface can scratch and should be handled with care. Do not stack metal prints on top of metal prints.

Metal prints can be cleaned with any glass cleaner; however, be sure to use a clean rag.

Metal Print Disclaimer
Tiny bumps and imperfections in the metal are inevitable. When the prints are quality controlled by our professionally trained team, a metal print may be reprinted only if the bump is on a very noticeable focal point of the photo and distracts from the image.



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© 2016 Nations Photo Lab. All Rights Reserved.

Nations Photo Lab is a professional photo lab that provides the highest-quality professional photo printing services and products at industry-leading prices. Our digital professional photo lab serves emerging and professional photographers throughout the United States and international markets.  Nations Photo Lab prides itself on being the photo printing lab of choice for professionals as well as anyone else looking for high quality professional photo finishing services.  If you are looking online for professional prints, metallic prints, photo on canvas printing, custom photo books, mounting, postcards, album printing, sports packages, press cards, photo finishing or any other professional photo lab services online, then you have landed on the right website. As one of the premier photo labs, Nations offers online ordering of digital photo prints using the ROES ordering system.

We're based in suburban Baltimore, Maryland. Our laboratory and facility is located at 11103 Pepper Rd. Hunt Valley, MD 21031.