Frequently Asked Questions
Below are answers to many of the questions you may have regarding Nations Photo Lab's products and services. If you have additional questions not answered below, please call us toll free at 1-800-315-0420 or take advantage of our “Chat Live!” button located in the yellow section to the left.
Section 6: Hand Painted Canvas
1. What type of paint is used on the Hand Painted Canvas?
We only use top-of-the-line heavy archival acrylic paints for the detail work on the canvas. The canvas is then coated with a UV gel-gloss layer to keep it looking perfect for many years to come.
2. Do I have input on what colors are used, embellishments are used and where the paint will be applied?
At this time, we are leaving the artistic vision of the Hand Painted Canvas up to our EXTREMELY talented and highly experienced artist. This provision ensures the final canvas will be a true one-of-a-kind professional piece of artwork.
3. How should I care for my Hand Painted Canvas?
Canvases may be wiped down CAREFULLY with a damp cloth, but no care is really required. Do not put the Hand Painted Canvas in direct sunlight or in a room that is moisture filled.
4. Does my Hand Painted Canvas come ready to hang?
Yes, like all NPL canvases, the Hand Painted Canvas comes with a finished back, attached mounting bracket and clear rubber wall bumpers.
5. What is the Hand Painted Canvas process?
Hand Painted Canvases are created by our experienced painters. Using their vast artistic experience, they create a one-of-a-kind masterpiece. Acrylic paint is precisely applied by hand to spot locations on the canvas, including the sides. The flesh of the people in the image is not painted. Our painters only add to the background, scenery, clothing, jewelry, and such. After drying for an exact amount of time, our artists apply gel-gloss coats over the canvas to create a unique layered effect.
6. Can I see the actual brushstrokes on the Canvas?
Yes! You can touch and feel the actual brushstrokes and there is a layered 3-D look to many areas of the canvas!
7. How is my Hand Painted Canvas shipped?
All canvases are carefully wrapped in bubble wrap and cardboard sleeves so as not to damage the acrylic paint and to prevent any chipping or scuffing during shipment.
8. What is the turnaround time to receive my Hand Painted Canvas?
We quote 15 business days to ensure the most wonderful acrylic application to your favorite canvas image, as well as the time necessary for the layered acrylic paint to dry thoroughly!
9. Can I cancel a Hand Painted order?
Unfortunately Hand Painted Canvas orders cannot be cancelled.
For helpful instructions with ROES, check out our handy tutorials located on our homepage under the top tab “Support” and then under the option “Video Tutorials.”