Frequently Asked Questions
Below are answers to many of the questions you may have regarding Nations Photo Lab's products and services. If you have additional questions not answered below, please call us toll free at 1-800-315-0420 or take advantage of our “Chat Live!” button located in the yellow section to the left.
Section 3: Customer Service
1. How can I contact Nations Photo Lab?
We can be reached through the following options:
Toll Free – 1-800-315-0420
Email – firstname.lastname@example.org
Online Live Chat by clicking on chat link on our homepage or in ROES during office hours.
2. When is customer support available?
Customer support/service is available Monday through Friday 10AM – 6PM EST.
Additional hours and days may be added during peak seasons, as needed.
3. How do I know you received my order?
Shortly after you place your ROES order, you will receive a confirmation email with a ROES order number. This number can be found in the subject line of the email. In the event that an e-mail confirmation is not received within 24 hours, please contact one of our customer service representatives at 1-800-315-0420 immediately, to ensure we have received your order.
4. Will I be notified when my order is shipped?
Yes, once your order is prepared for shipment, you will receive an automated email with a tracking number. You may also wish to acces your acount online to track your order.