Frequently Asked Questions

Below are answers to many of the questions you may have regarding Nations Photo Lab's products and services. If you have additional questions not answered below, please call us toll free at 1-800-315-0420 or take advantage of our “Chat Live!” button located in the yellow section to the left.

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Section 1: Getting Started

1. How do I order from you guys?

A) Set up an account.

The first thing you will want to do is obtain an account with us, which you can do by clicking here and filling out the quick and painless new account sign up form. It is only 6 lines and has you set up your own predetermined password which you will use to control all facets of your new account. Once you have submitted your sign-up, please check your inbox for a confirmation email.

If you currently have an account, you simply need to click here and insert your email address/account number and password. You will then be "logged" into the website and subsequently your account.

B) Start ordering.

We have two separate and distinct ways to order from our company. One is a web-based, shopping cart system which you interact with like any web based retailer you order from currently. You shop for your desired products, add them to your cart and checkout. It is as easy as 1.2.3!

The second way to order is a downloadable desktop software, called ROES. We recommend the ROES software for our professional photographer clients. Click here to download the ROES Pro desktop software and click here to download the ROES Easy desktop software.

2. What is BETA?
BETA references the initial launch of our NEW and exciting web-based shopping experience.

2a. Why release while still in BETA? Because we are filled with anticipation to be able to offer you a completely new way to order from Nations Photo Lab. We are offering an experience with no downloads, no more limitations on combining catalogs and no more viewing a product on our website and not being able to click and purchase that product instantaneously.

2b. Will there be bugs? Sure, we know there will be some things that are buggy with the new shopping cart set-up, but that is where you step in! We are asking you to let us know of any issues that you run into while using the new shopping tool. We also welcome your recommendations and suggestions.

Go to Section 2: General Questions