Below are answers to many of the questions you may have regarding
Nations Photo Labs products and services. If you have additional
questions not answered below, please call us toll-free at 1-800-315-0420 or
take advantage of our “Chat Live!” button, located
in the yellow section to the left.
Section 1:
1. How do I place
an order with your photo lab?
If you are a new customer and do not currently have an account
number, we encourage you to obtain one before downloading ROES,
our free online ordering software. To obtain an account number,
simply click on the “New Account Sign-Up” tab located on our
homepage and take a few moments to fill out the customer information,
once completed a unique account number will be assigned to
you. You are then ready to download ROES and start placing
orders! The ROES software downloads quickly and takes up virtually
no space on your hard drive, and is both PC and Mac compatible.
If you are a current customer and have a preexisting account
number, you are ready to download the ROES software and start
ordering immediately; the ROES download button is located in
the “Place an Order” tab at the top of our homepage.
2. What should I do once I have downloaded
ROES?
There are a few easy steps and tips that you should follow once
you have downloaded ROES…and they are listed below.
STEP 1 – Click the “Folder…” button, which
is located on the bottom right hand side of your screen which gives
you the option to choose the folder on your computer containing
your desired images. Once this button is clicked, the images stored
in that folder will populate on the right hand side of your screen.
STEP 2 – Once the images that you desire are populated on the right
hand side of your screen, click the “Prints and Products” button,
located in the lower left hand side of your screen. Then navigate
to the “Catalogs” selection, there are six catalogs to choose from,
including Lustre-No Color Corrected, Lustre-Color Corrected, Metallic–No
Color Corrected, Metallic-Color Corrected, an Albums catalog and
a Press Print catalog.
STEP 3 – Click on the “Prints and Products” button once again and
pick from the fourteen (14) products and services available. Once
the product or service is chosen, you then have to choose the size
wanted, or further product choices.
STEP 4 – Once you have a template populated on the left hand side,
which will be the size of the product that you choose in STEP 3,
you can drag and drop any of your images that are populated on
the right hand side of your screen. The photo will be printed as
it appears inside the crop lines. You can move the image left,
right, up and down by left clicking on the image and moving it.
You may also zoom in and out of the image by using the Zoom Bar
under the image template on the left hand side.
STEP 5 – Pick your options by clicking on the “Options” button.
STEP 6 – Pick the quantity of your desired images, there is a “Quantity”
box located at the bottom left hand side of the screen where you
enter your desired amount.
STEP 7 – Once you have inserted your options, and quantity you
can click on the “+Add to Order” button, it is located to the right
of the “Quantity” box.
STEP 8 – After clicking the “+Add to Order” button, it is time
to review your order by clicking the “Review Order” button, it
is located on the bottom right hand side of your screen. The review
screen is where you can review exactly what you have ordered. This
is also the screen that you can make any changes before confirming
your order. Also included on this screen are the Shipping information,
Drop Shipment option, Backprinting option, and Promo Code box.
STEP 9 – When you are satisfied with your order, click the “Complete
Order” button, this will take you through the paying process.
3.Can I get evaluation prints?
Yes, we offer evaluation prints at no charge. You only have to pay for shipping.
You can find the option for “Evaluation Prints” in the ROES program by clicking
on Prints & Products. You are welcome to upload five (5), 8x10 images.
Our lab technicians will print these images with and without color correction
on both luster and metallic photo paper.
4. How do I ensure what I see on my
monitor matches your prints?
Calibrating your monitor is very important. We recommend using the Xrite Eye
One. Once your monitor is calibrated and you have received our evaluation prints
you can tweak your monitor setting to match our output or you can request our
ICC profile by contacting us. We keep all of our printers color matched to
ensure consistent output.
5. What file guidelines does your photo
lab require?
We require the following file guidelines:
- -300 dpi resolution
- -8-bit color depth
- -sRGB color space (we are happy
to provide you with our ICC profile)
- -TIFF files must not be layered
- -25 character filename limit
- -NO special characters, excluding
hyphen (-) and underscore (_)
For helpful instructions with ROES, check out our handy
tutorials located on our homepage, under the top tab “Support”
and then under option “Video Tutorials.”
